Which email address to use when contacting help/support

[DaDigi]

GENERAL SUPPORT
Email support@StarGateWars.com

This is for 95% of the queries that need a direct response. This email is managed by dedicated support folks (separate from the forum moderators&game admins), and the site admin. This team has ever increasing abilities to help you, as their knowledge and tools expand over time.
Expect a 2 day response time if it does not need to be escalated to site admin or game admin; if it does, 1 week.


GAME QUESTIONS, CHEAT REPORTING, BANNED/SUSPENDED ACCOUNT QUERIES, OTHER 'POLICING' ISSUES
Email gameadmin@StarGateWars.com

This mail goes to the 'Game Admin'. This team is different than the Forum mods, different than the support team, and is dedicated to keeping the game rules enforced, searching for cheating, and all other 'game cop' type issues. Ideally, you never need to know this team.


QUERIES REQUIRING THE SITE ADMIN/OWNER
Email admin@StarGateWars.com

Monetary queries, business queries, and issues that could not or have not been resolved satisfactorily via the above options. If you had an issue with a paypal or clickbank payment, an issue you do not believed is resolved via the game admins, or an issue with the forum moderators, game admins, support team, or other issues you feel are necessary to contact the site adminstrator/owner, this is the email to use.
Email not solvable by support or game admin will be forwarded here as well, so please do not send directly here unless it meets the above criteria.
Expect a 1 week response time.


VERY URGENT QUERIES
Email urgent@StarGateWars.com

If multiple emails (over a reasonable time) have gone unanswered, something is really time sensitive, or otherwise REALLY urgent, you can use this email address. Examples would be account hacked; huge bug; site down; etc.
We will aim for a 48 hour response time during the weekdays.



PLEASE JUST USE ONE (1) EMAIL ADDRESS. SENDING TO ALL/MANY JUST CONFUSES THE ISSUE
Thank you for using the correct contact. This allows us to best maintain and improve the site, while keeping a good level of service.

The StarGateWars_Main team.