How to report Account Issues in Main

Are you having login issues? Are you missing something? Are you having an issue with the black market?

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Caprila
Grand Master of the Inquisition
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Joined: Mon Aug 27, 2007 4:51 am
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How to report Account Issues in Main

Post by Caprila » Sat May 17, 2014 1:59 pm

When reporting Account Issues in MAIN, please try to provide the following information :

Thread title

If possible, put the id's or names involved in the thread title, with the problem you are having. It makes it easier for both staff and players to quickly find similar reports. Example : 194686 JoeBloggs Ascension Goods Missing

IDs of accounts involved


First and foremost, provide your account ID. The ID players have in their signatures isn't always the one they're playing, and it isn't something that's relied upon. If the issue is with a NG Main account, make sure you include that.

Details

Give as much detail as possible, about the problem you're having. When did it happen, on what day, at what time? (Approximate if you're not sure). What page were you on? Try to recreate the circumstances in which your issue began.

Provide any ingame logs, screenshots etc that may be relevant.

If it involves the Black Market or $$, it is recommended you email Admin in private.

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Please try to remember how frustrating it can be to have a problem with your account that you don't understand. Never feel afraid to post what you think may be a bug or a problem, it is always better to be safe than sorry. Accordingly, be respectful in your replies, and helpful if you can offer some advice.

As always, any information you don't want posted in public, can be emailed directly to Admin at gameadmin@gatewa.rs
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“Any fool can know. The point is to understand.”

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