A friend on newgrounds ( not registered on forums ) registered an account but didn't get his password sent.
So I thought I would try my newgrounds and main email in the forgot your password section. Both not working, and its been 90mins.
Just wondering if someone can help us?
Not sending login details when requesting
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- Forum Newbie
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Juliette Verified
- The Queen
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Re: Not sending login details when requesting
Yes, I have heard about this happening on NG before; thought it was an isolated incident with one player.
Clearly it is not, which makes this a potentially major bug. If these e-mails are not in your Spam folder - this occasionally happens, please check - there are various things I need to know; your ID, the ID of your friend, preferably the e-mails you used to register (if you are uncomfortable posting them - understandable - please PM), and the time you and your friend registered (or asked the system for your login details).
I will check the following on our end if you provide me with the information I requested:
1. if the emails are sent
2. if your request was processed if the e-mails were not send
3. if you are the only ones where it 'bugs out'
Thank you for your cooperation, hope to see / read your message soon; this needs fixing!
Clearly it is not, which makes this a potentially major bug. If these e-mails are not in your Spam folder - this occasionally happens, please check - there are various things I need to know; your ID, the ID of your friend, preferably the e-mails you used to register (if you are uncomfortable posting them - understandable - please PM), and the time you and your friend registered (or asked the system for your login details).
I will check the following on our end if you provide me with the information I requested:
1. if the emails are sent
2. if your request was processed if the e-mails were not send
3. if you are the only ones where it 'bugs out'
Thank you for your cooperation, hope to see / read your message soon; this needs fixing!
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- Forum Newbie
- Posts: 45
- Joined: Sat Aug 11, 2012 2:30 am
- ID: 0
Re: Not sending login details when requesting
Replied via PM thankyou.