i have problem

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Odysseus
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Joined: Wed Jan 06, 2016 1:33 pm
Race: Metis
ID: 1996138

i have problem

Post by Odysseus » Mon Jan 11, 2016 10:31 am

Someone already ascended from an IP used by this account, and you have no permission to do it again.
Please contact Support (Mail Support) to request an exception.

have not another different account, this is first time i do this
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Clockwork
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Re: i have problem

Post by Clockwork » Mon Jan 11, 2016 10:44 am

Hello Odysseus,

That usually happens when you use a mobile to play the game, and somebody else on the same network as you has already played.

Send an email to support@gatewars.com include your username, which server you are playing on (Main or Newgrounds) and a copy of the error message, they should be able to help you. Please allow a few days for the response.

Good luck :)
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Odysseus
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Posts: 7
Joined: Wed Jan 06, 2016 1:33 pm
Race: Metis
ID: 1996138

Re: i have problem

Post by Odysseus » Mon Jan 11, 2016 1:03 pm

thank you for the help
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Odysseus
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ID: 1996138

Re: i have problem

Post by Odysseus » Wed Jan 13, 2016 8:34 am

i email same day but not response, did a private message to support, hope i can fix this. much hard work for nothing so far
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Odysseus
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Posts: 7
Joined: Wed Jan 06, 2016 1:33 pm
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ID: 1996138

Re: i have problem

Post by Odysseus » Sat Jan 30, 2016 5:49 am

still have same problem, can be fixed soon please?
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Phobetor
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Re: i have problem

Post by Phobetor » Sat Jan 30, 2016 6:42 am

Clockwork wrote:Hello Odysseus,

That usually happens when you use a mobile to play the game, and somebody else on the same network as you has already played.

Send an email to support@gatewars.com include your username, which server you are playing on (Main or Newgrounds) and a copy of the error message, they should be able to help you. Please allow a few days for the response.

Good luck :)
iv been having problems with support also they havent gotten back to me on a couple thing and it has been over a month
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