cant login using mobile phone

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zzxxzz
Forum Newbie
Posts: 7
Joined: Mon Mar 03, 2014 8:33 am
ID: 0

cant login using mobile phone

get a message saying username & password return no registered accounts
login on pc is fine :)
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Clockwork
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Posts: 1758
Joined: Thu Jun 18, 2009 1:07 pm
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ID: 1940718

Re: cant login using mobile phone

What phone?
What browser?
Cleared phone cache?
Same thing happen on Main / Ascended / NewGrounds / Quantum? (Depending on what you play)
Are you using saved login credentials? (Auto fill)
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zzxxzz
Forum Newbie
Posts: 7
Joined: Mon Mar 03, 2014 8:33 am
ID: 0

Re: cant login using mobile phone

Samsung Galaxy Ace
cleared cache
IE
Only play main
Autofill is on, username & email is correct and password hasn't been changed
Clockwork
The Ablest Man
Posts: 1758
Joined: Thu Jun 18, 2009 1:07 pm
Alliance: Multiverse
Race: Clockwork Admin
ID: 1940718

Re: cant login using mobile phone

Same thing happen if you manually enter your username/email/password?
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Joined: Thu Oct 17, 2013 3:22 am
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Re: cant login using mobile phone

According to the login records, you are using a wrong password 8 of the last 20 times you tried to log in and 14 times in the last couple of days. It makes sense that these would be your phone attempts.

I suggest you update the password you have saved on your phone. Good luck!
zzxxzz
Forum Newbie
Posts: 7
Joined: Mon Mar 03, 2014 8:33 am
ID: 0

Re: cant login using mobile phone

yup spot on - not sure why my pw changed on mobile, thanks for the help :)
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