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Can't log in

Posted: Sat May 19, 2018 5:10 am
by SWÅT
Post by SWÅT » Sat May 19, 2018 12:41 am

I have tried to log into both Main and Ascended both are not letting me log in.

Main is giving me, "Incorrect Credentials: Name: SWÅT and mail: altairsgw@aol.com and password entered, return no players accounts"

Ascended is just returning me to the log in page after every log in.

I have requested my log in info so I know my info is correct, it just isn't letting me in. After 8 hours of not being able to get in I was informed you don't have to type out your whole name to login. I wasn't aware of this till an hour ago. If the Å in SWÅT is now in issue for main and ascended servers could you please change it?

Thanks ](*,)

Re: Can't log in

Posted: Sat May 19, 2018 8:27 am
by ~nyx~
login on ascended will do that if you click login after doing the catcha thingy..

just stick with using the initial to log in not full name :)

Re: Can't log in

Posted: Sat May 19, 2018 11:59 am
by Support
Update: All character incompatibilities have been rectified, on all servers. Thank you, SWÅT et al. for reporting.

Re: Can't log in

Posted: Sat May 19, 2018 3:58 pm
by SWÅT
~NyX~ wrote: Sat May 19, 2018 8:27 am login on ascended will do that if you click login after doing the catcha thingy..

just stick with using the initial to log in not full name :)
Thanks for the great info NyX you saved me tons. :-D
Support wrote: Sat May 19, 2018 11:59 am Update: All character incompatibilities have been rectified, on all servers. Thank you, SWÅT et al. for reporting.
Thank you for resolving this issue so fast. :smt050