Complaint responses

[Hitchkok]

got an e-mail.

[deni]

got an e-mail.

then all is good I guess?

[Hitchkok]

got an e-mail.

then all is good I guess?

well, there are some other reports i didn't get a notification for, but WTH.

[Zeratul]

got an e-mail.

then all is good I guess?

well, there are some other reports i didn't get a notification for, but WTH.

that might have been issue from the forum server... the emailing system is sometimes behaving oddly...

[papa~smurf]

i am kinda wondering if not two issues are being addressed here

1) if the system as it is suppose to work is working

2) that some user are under the belief (silly bears that they are) that when they red flag a post using the system in place, some live active human, admin or mod (and these are not interchangeable terms) will tell them (politely, being the key word) in a pm how there report was handled.

know mods are busy, and yes, some users will red flag the silliest of things, however, i do think it is a users right to know< when he has an honest concern>, how it has been handled. In fact this might just create a better understanding between the users (that are involved daily in forum posting), and the admin/mod team, with out the need for yet a new thread questioning the mod team and its over all diction.

carry on....


HAPPY 420

[Zeratul]

it is no requirement to do so, no...

but if you are curious, send a pm to a relevant mod as well...

[Juliette]

You're inventing some issue that doesn't exist.
Again with the 'right to ..' talk? You don't have rights.
You can be handed a courtesy, but you have no right to it.
A mod might provide you with an explanation / followup, and they might not.

Heck, I have wonderful templates I use when someone reports an issue, but there are people who just won't appreciate it. There is no reason to invest time in someone who isn't going to do anything with what you've said. You understand this.


You report something, we handle it. Sometimes you hear from it, sometimes you don't. When you don't and you do want to know, ask. How complicated is that?

[papa~smurf]

well honestly, really think that redundant on the users part, they already have mark a post, and asked for a response, to say the system response is all u get, fine, however, don't u think that in some cases the user should not have to ask again the same thing ? or make a new thread to question what happen to there report ?

just wondering your view on this

[deni]

got an e-mail.

then all is good I guess?

well, there are some other reports i didn't get a notification for, but WTH.

If it happens again, then post here or send a pm to Bazsy so he can look into it. Maybe that way we can replicate the bug


@papa-smurf: not all users want to be "bothered" with forum stuff. Actually from my experience so far only a few want a feedback on the action taken regarding a certain post.

[Juliette]

well honestly, really think that redundant on the users part, they already have mark a post, and asked for a response, to say the system response is all u get, fine, however, don't u think that in some cases the user should not have to ask again the same thing ? or make a new thread to question what happen to there report ?

just wondering your view on this

I do not agree that reporting a post means that a mod has to inform the user of what happens with t.
I do agree that the user doesn't have to make a thread. (That would be counterproductive anyway.) What I suggest is that the user puts in the text (on the report-page) a note that he's interested in the outcome. That way, when reporting something of less import to you, you can just leave that out and the report is handled as usual, but when a mod handles an issue you reported with the request for information, he is more likely to provide said intel.
When a mod doesn't, however, that is not a fault, or disrespect.. sometimes we have people reporting lots of posts in a short period of time. Should a mod reply to each and every one of those reports? I think not. Most reports -and this is speaking from experience- are reports for the sake of reporting. Not for the sake of the threads.. or the forum.. just for the sake of clicking that button. (I'll understand if you don't buy that, but the bogus reports we get are.. annoying.)


That would be my view. Personally, I try to provide a proper reply with each report, but every mod has their own way of doing it. I don't see that changing anytime soon.

[RoKeT]

Umm i got my answer back on page one lol you guys can close this now
NVM i just got Pwned YOU TOLD ME EARY!!! hehehhehehe

[papa~smurf]

fair enough deni, but then once again, admin/mod responsibilities become subjective, and defined. But that whole other can of worms.

would u guys be against to having to have to send a message to the user who marked a post ? Even if it was a standard response that contained only the basic info (ea, mod handling...closed, action taken/no action ) ? Know that it would be a pain, but hell, u took the job, and seeing that the word "job" is in it, it must mean some work, even if u don't wanta do it....

speaking of which, im late lol ck back in 8 hrs or so.....

[RoKeT]

Yeah sorry Papa i'm inclined to agree with the mods on this one OMG THE WORLD IS COMING TO AN END lol but i don't see why they would have too do such a thing... it would take far to much time for something most users could careless about... and if it's as simple as just PM'ing the mod then it would make us have to do the work if we were nosey (which by the way i'm so PMing mods) hahahahaha

[Jack]

It would be pointlessly obnoxious to force mods to send out PMs everytime they deal with a report. Especially for mods in high traffic areas with they deal with a lot of reports daily.