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Re: SGW down? Report here! (ONLY HERE)

Posted: Thu Dec 04, 2014 7:00 pm
by InR
ty admins for fixing game :smt060

Re: SGW down? Report here! (ONLY HERE)

Posted: Thu Apr 21, 2016 7:39 am
by ~nyx~
main. forum and ascended were all down for me for about 3hrs
firefox, +8 timezone :(

Re: SGW down? Report here! (ONLY HERE)

Posted: Thu Apr 21, 2016 2:17 pm
by D3ath
~NyX~ wrote:main. forum and ascended were all down for me for about 3hrs
firefox, +8 timezone :(
everything was down for everyone as server **Filtered** up, and whats the bad thing that now game are on same server as forum and if it goes down noone can come here to post about it

Re: SGW down? Report here! (ONLY HERE)

Posted: Thu Apr 21, 2016 2:42 pm
by Support
This is why we have the Facebook and Twitter communication channels, as advertised on the index. Worthwhile bookmarks, in case of emergency.

This 'situation' is not new, though. Not sure if that is what you were implying, but the game and forums have -to my knowledge- shared their server for the duration of the game's existence. :D Communication-wise, a bottleneck.
D3ath wrote:everything was down for everyone as server **Filtered** up, and whats the bad thing that now game are on same server as forum and if it goes down noone can come here to post about it

Re: SGW down? Report here! (ONLY HERE)

Posted: Thu Apr 21, 2016 11:54 pm
by D3ath
too bad i dont use neither of those :D and well i am sure i remember that like 5 years or maybe even more ago the forums were run on different server and once game would die, forums would still work :) not sure but that might have been before that copyright infringement related with stargate name or whatever it was :)

Re: SGW down? Report here! (ONLY HERE)

Posted: Fri Apr 22, 2016 8:46 am
by GameSquire
Support wrote:This is why we have the Facebook and Twitter communication channels, as advertised on the index. Worthwhile bookmarks, in case of emergency.

This 'situation' is not new, though. Not sure if that is what you were implying, but the game and forums have -to my knowledge- shared their server for the duration of the game's existence. :D Communication-wise, a bottleneck.
D3ath wrote:everything was down for everyone as server **Filtered** up, and whats the bad thing that now game are on same server as forum and if it goes down noone can come here to post about it
Good thing I have both :smt047 I've reported via twitter

Re: SGW down? Report here! (ONLY HERE)

Posted: Fri Apr 22, 2016 11:12 am
by Support
Database issues with Main persisting.

Rolling back to the backup of this morning, PPT for the weekend to allow everyone who went on PPT today to keep to their schedules.

Re: SGW down? Report here! (ONLY HERE)

Posted: Fri Apr 22, 2016 11:51 am
by Support
Rollback completed. Extensive PPT granted.

Support wrote:Database issues with Main persisting.

Rolling back to the backup of this morning, PPT for the weekend to allow everyone who went on PPT today to keep to their schedules.

Re: SGW down? Report here! (ONLY HERE)

Posted: Fri Apr 22, 2016 5:42 pm
by My_Crows
Game forum seems to be up and running

Re: SGW down? Report here! (ONLY HERE)

Posted: Sat Apr 23, 2016 1:44 am
by ~nyx~
alll have been offline to me for a few hours only just gone on again right this minute

Re: SGW down? Report here! (ONLY HERE)

Posted: Sat Apr 23, 2016 2:12 am
by Support
Yes, we are still experiencing stability issues. The situation should normalise gradually.
~NyX~ wrote:alll have been offline to me for a few hours only just gone on again right this minute

Re: SGW down? Report here! (ONLY HERE)

Posted: Sat Apr 30, 2016 5:52 am
by ~nyx~
:smt091 10+hrs down time here

FB not helpful at all in this situation, not twitter apparently

Re: SGW down? Report here! (ONLY HERE)

Posted: Sat Apr 30, 2016 5:54 am
by ~nyx~
Support wrote:This is why we have the Facebook and Twitter communication channels, as advertised on the index. Worthwhile bookmarks, in case of emergency.

This 'situation' is not new, though. Not sure if that is what you were implying, but the game and forums have -to my knowledge- shared their server for the duration of the game's existence. :D Communication-wise, a bottleneck.
D3ath wrote:everything was down for everyone as server **Filtered** up, and whats the bad thing that now game are on same server as forum and if it goes down noone can come here to post about it
then why would you have a report here thread if you couldn't? I do remember when you could still post on here when a game server was down. :/

Re: SGW down? Report here! (ONLY HERE)

Posted: Sat Apr 30, 2016 6:18 am
by Support
Twitter / FB channels operate on a European timezone. Reports filed hours after midnight will take ~10-12 hours to be seen, never mind handled.

There is a difference between a game (Main / Asc / Q / etc) and the whole server being down.


In that respect, when we moved to the new IP in ~2011, forum and game are tied by the physical server they are hosted on. This is why we have the FB/Twitter channels (responses to which are of course contingent on the waking/working/studying schedule of staff).
~NyX~ wrote:then why would you have a report here thread if you couldn't? I do remember when you could still post on here when a game server was down. :/

Re: SGW down? Report here! (ONLY HERE)

Posted: Sat Apr 30, 2016 6:25 am
by Mental
Can't you get a red phone and a bat cave? We can give you a tinkle when things go wrong and you can spring into action on the batcomupter to save your citizens

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