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Account access

Posted: Sun Nov 15, 2009 6:13 am
by Macachacalaca
Hi Mods,

On Friday night/ early Saturday monring (GMT) I lost access to my account giving a username and paassword error. Tired I thought is was me so I would worry about it in the morning as I was on PPT.

Saturday I find the SQL error which is fair enough things break ans assume it is related. However, since the game came back up I still cannot log into my account. I tried the forgotten details router and when entering my username I get "details sent" but nothing arrives. I then tried the email address option but get the error "no email address exists"

I am indeed entering the correct details and upon discussing the issues with my alliance my brother cannot log in either. I rop you good folk an email butmy PPT end tonight and it will be most frustrating to get hit as I just recovered from a massing due to some RP.

Can you take a look at the following account please
Dark Centurion - my ascended account works fine
Dark Vein - can't tell as he can't get into his

Re: Account access

Posted: Sun Nov 15, 2009 6:56 am
by Zeratul
you'll have to contact support@stargatewars.com

Re: Account access

Posted: Sun Nov 15, 2009 7:05 am
by Macachacalaca
yeah I did yesterday but haven't heard anything. I hope there not too busy dealing witht he SQl issues so I get binned.

Any idea how long it will take>

Re: Account access

Posted: Sun Nov 15, 2009 7:07 am
by d3stroyer_69
Last time I had a problem they got back to me pretty fast did you use urgent@StarGateWars.com

Re: Account access

Posted: Sun Nov 15, 2009 7:13 am
by Macachacalaca
Yeah mate I used both. Hoping it is sorted by tonight as I come off PPT.

Anything else you think I should try?