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Login issue

Posted: Tue Dec 21, 2010 2:20 am
by Tezerul
Just started using a new laptop at work and it loads the page fine apart from the "enter code" part of the login, rather than having any numbers there its just a white square with a red cross in.

I think I had a simular problem a few years ago but it let me right click and view the picture of the login code that way. This time nothing loads.


Ive tried to use the plain login page and still no joy, its abit strange as all the other login codes for ascended and quantum show up.

Hopefully its an easy fix on my part and ive just missed something really obvious.

Using internet explorer and windows 7 if that makes any difference. Not sure if my boss will be willing to let me download firefox, as thats what i use at home.


edit- I also did try and search a couple of times to see if anyone has had the same problem but didnt find a topic

Re: Login issue

Posted: Tue Dec 21, 2010 2:27 am
by ~Thamuz~
Just did a search on google and came across this pg mate, it has a list of the dreaded red cross where the pic should be and why it might be happening and possible solutions, might be worth a try. ~T~

Problem: The "Show Pictures" setting has been turned off in Internet Explorer.
Solution: In Internet Explorer's Tools menu, click Internet Options, then click the Advanced tab. Make sure the Show Pictures check box is selected under Multimedia, and click OK

Problem: Your anti-virus or firewall is a little too uppity. Check to see if your anti-virus or firewall software has a privacy setting to "disable web bugs".
Solution: Uncheck or turn it off. (The term "web bug" is a misnomer. They are really just harmless tiny images on a web page or email, sometimes used for tracking purposes.)

Problem: Your Internet Explorer security settings are set too high, preventing you from accessing the web site which hosts the image.
Solution: Reset to the default security settings. In Internet Explorer, click on Tools -> Internet Options -> Security -> Default Level.

Problem: You've installed the Windows XP/SP2 updates and you're being bitten by the "Block images and other external content in HTML e-mail" security option. This is automatically turned ON in Outlook Express after you install Windows XP/SP2.
Solution: Click on Tools -> Options -> Security. Then UNCHECK the "Block images and other external content" check box, and click OK.