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Account issue - Password needed for my assended detail

Posted: Sat Jul 02, 2011 5:41 am
by _herehorse_
i really need help ,i changed my details for my account via email and ,SGWsaid it will send my new pw and details to my email and i havent recieved it and i cant logg in ,please help me

my nname igame is herehorse

i was wondering if i could get my details for my assended acc plz

Re: HELP

Posted: Sat Jul 02, 2011 5:59 am
by _herehorse_
come guys/girls im panicing

Re: HELP

Posted: Sat Jul 02, 2011 6:16 am
by Clarkey
This is not a forum issue but game issue and should therefore be placed in the For Admin section.

However, email urgent@stargatewars.com or urgent@gatewars.com (not sure if both work) and explain it to them. Also copy support@gatewars.com in to it as well.

EDIT : another tip to try, go to the forgot password page and put in your new email address and see if that works. Also try your old one too. Don't bother with the username field because that would often doesn't send anything even if it says it has.

Re: HELP

Posted: Sat Jul 02, 2011 6:30 am
by _herehorse_
I did that clarky ,thank u mate i hope it works aye...ive tried the forget pw ,it says it sends and the email before i changed it ,i came bak saying no such email registed

Re: HELP

Posted: Sat Jul 02, 2011 8:35 am
by Duderanch
Damn i hope it gets sorted mate, unfortunately all you can do is wait ubtill the admins contact you now :(

Moved.

Re: HELP

Posted: Sat Jul 02, 2011 9:30 am
by _herehorse_
Argggh ,how long does that take ?

Re: HELP

Posted: Sat Jul 02, 2011 9:35 am
by ƒëmmë ƒatalë
can take days..why did you change them through email..

not sure when next admin chat is

did you also try forgot password using ingame name and not the email one?

Re: HELP

Posted: Sat Jul 02, 2011 11:18 am
by _herehorse_
Yeah i tried it all ,i guess i gota wait ... I hope i dnt lose my def or anything

Re: HELP

Posted: Sat Jul 02, 2011 1:09 pm
by Ashu
Try looking in the Spam/Junk, its where my GW always go.

Re: HELP

Posted: Sat Jul 02, 2011 1:13 pm
by _herehorse_
I tried and stil nothing i even tried resending through lost login details button

Re: HELP

Posted: Sat Jul 02, 2011 1:14 pm
by Ashu
E-mail admin, if you loose anything then maybe he will refund you since the issue was with the game and not yourself.

Re: HELP

Posted: Sat Jul 02, 2011 1:32 pm
by Clarkey
ƒëmmë ƒatalë wrote:can take days..why did you change them through email..
He didn't change anything "through" email, he changed his email on his account. This is why i have never considered changing my email on my account because it has always been buggy. If i was to ever change my email i would do it during admin meet incase this happened.

Re: HELP

Posted: Sat Jul 02, 2011 5:49 pm
by _herehorse_
When is the admin meetings ?

Re: HELP

Posted: Sat Jul 02, 2011 9:44 pm
by Flavar
Fridays 8:30am and 3:30pm gametime. Follow the link and you should find everything to know about admin chats.
Good luck with your problem.
https://talk.gatewa.rs/viewtopic.php?f=155&t=163224

Account issue - Password not sent to email

Posted: Sun Jul 03, 2011 10:31 pm
by _herehorse_
Hello admin i changed my email address from my acc ,from my fiancee email to mine ,becoz i sold my original 1 59620 ,i didnt memerize my new id yet but my name ingame is herehorse ,i changed it to my email and it replies it wil send me a pw to log in ,but it hasn't sent it and im worried il lose all my stuff ,plz admin help me plz i also want my assended log in details plz