Page 1 of 2

When Can i get my account back?

Posted: Mon Feb 27, 2012 8:28 am
by du5t1n_eh
HI,

I have had my account vacated until firther notice as someone believes that the account doesnt belong to me. Admin Sue emailed me asking how i got the account i have replied to this email and am sure its a big mix with renji2 thread 'cant log in' as he was the previous owner. i'm very eager to get on with the game and have a bit of fun.

cheers
dustin (renji in game)

Re: When Can i get my account back?

Posted: Mon Feb 27, 2012 8:40 am
by ƒëmmë
Admin Sue is only one that can sort it out.. if you have given her both your id and renjis new one then it shouldn't take her long to sort it out..

GL :)

Re: When Can i get my account back?

Posted: Mon Feb 27, 2012 9:41 am
by du5t1n_eh
from what i can gather renji2 new one has been deleted already by his gorlfriend. at this point im assuming that whilst he couldnt log in my (his old account) was suspended.

but im having no replies.

Re: When Can i get my account back?

Posted: Mon Feb 27, 2012 10:02 am
by ƒëmmë
:( can take a while,

bit confused now, was he trying to log into your acc or his deleted one?? if it has been deleted then ofc he wont be able to... not sure a deleted acc can be resurected.

is he saying he didn't sell you the acc you now have? :smt017

Re: When Can i get my account back?

Posted: Mon Feb 27, 2012 10:42 am
by du5t1n_eh
basically i received an email saying someone has siad the account i have doesnt belong to me and its been suspended. i bought it two days ago off someone called renji.

i came on and noticed that renji2 had started a thread as he couldnt log in.

in the thread my now suspended account is mentioned, (not by him) so i assumed he was trying to pull a funny one and rip me off.

then renji2 finds out that his girlfriend deleted his new account and it has nothing to do with my account.

so im hoping that admin has realised its just a misunderstanding and give me my account back.

and renji2 isnt allowed to play as his girlfriend wont let him :smt058

Re: When Can i get my account back?

Posted: Mon Feb 27, 2012 12:11 pm
by Violent J
Stop making fun of me !!! I'm under the thumb now !!


Dustin hope u get it fixed but I can't work out who can be disputing it, wolverine was the last owner then me ! If u need anything just pm me or catch me on msn

Re: When Can i get my account back?

Posted: Mon Feb 27, 2012 12:14 pm
by Juliette
Quick question, Renj, did you email admin when your GF deleted your account?
She might have misread your email, much like I misread your first post at first. ;)

Re: When Can i get my account back?

Posted: Mon Feb 27, 2012 12:28 pm
by Clarkey
Renji Version.2 wrote:Stop making fun of me !!! I'm under the thumb now !!


Dustin hope u get it fixed but I can't work out who can be disputing it, wolverine was the last owner then me ! If u need anything just pm me or catch me on msn

I think it might help if you contacted adminSue at support@gatewars.com and explain that you were the last owner of dustin's account prior to him getting it and that it is rightfully his. You could possibly provide things like the email address that was used on the account to try and prove that you were the one that sold it to him.

I'm sure it will all be resolved in the end and that it's just some sort of confusion. But try and be patient with adminSue, she's been pretty active recently so hopefully you'll get this sorted before long.

Re: When Can i get my account back?

Posted: Mon Feb 27, 2012 12:53 pm
by Violent J
Yeah I will do that just now and help a bit me think s

Re: When Can i get my account back?

Posted: Tue Feb 28, 2012 12:41 am
by du5t1n_eh
ive had a reply and shes sent an email to renji just awaiting his reply.

is this a good time to talk about compensation i take uu and naq admin thanks,

Re: When Can i get my account back?

Posted: Tue Feb 28, 2012 12:56 am
by Quina Quen
Compensation in a free to play game? Bahaha, you're funny.

Re: When Can i get my account back?

Posted: Tue Feb 28, 2012 1:09 am
by Drought
General Riviera wrote:Compensation in a free to play game? Bahaha, you're funny.


I fail to see the funny side of that ....

Don't forget it appears he was unrightfully suspended.
Bringing it up is not all that strange imo, a form of compensation for the loss of turn/uu/naq generation does seem appropiate, next to a small apology.

Everyone makes mistakes, nothing drastic about that.

Re: When Can i get my account back?

Posted: Tue Feb 28, 2012 1:33 am
by Juliette
Read the Terms of Service, Duckie. There is no such thing as 'unrightful suspension'.

ToS wrote:By playing, you agree to the following terms:
GateWars_Main comes with ABSOLUTELY NO WARRANTY, to the extent permitted by applicable law. The game or its owners or operators may not be held responsible for any disruption of service, loss of data, game play malfunction, or other events or conditions that are undesirable to the user, under any circumstances. There are no guarantees of the quality or consistency of service and is under no obligation to deliver such service.
The game reserves the right to ban, suspend, delete, or modify accounts at any time for any or no reason.




Having said that, it does suck to get suspended. Such is the risk of buying and selling accounts though. :)

Re: When Can i get my account back?

Posted: Tue Feb 28, 2012 2:02 am
by Violent J
replied to admin sue so hopefully this gets you sorted, When I read my first e mail to her i can understand the misunderstanding and also my posts on here where not exactly clear , apologies to Dustin !

Re: When Can i get my account back?

Posted: Tue Feb 28, 2012 2:18 am
by Clarkey
Compensation will be unlikely as those autobanned do not get compensation. You will likely get a PPT though when it is unbanned.