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Supporter Status issue :( *RESOLVED*

Posted: Wed Nov 19, 2014 8:16 am
by InR
So I've put my multi to vac last week. Account had {Supporter Status}. Now since it returned from vac mode it's status was degraded to {Market Supporter Status}.

I really don't know what happened, why it happened. It's a bit annoying since i cant trade via brokers with my main account :(

I contacted Support on forum via pm, but no responses so far :(

Re: Supporter Status issue :(

Posted: Wed Nov 19, 2014 8:27 am
by Clockwork
It's a known issue with going on vac with an NGM. Assuming you have provided Support with the user ID, it will get sorted out.

Re: Supporter Status issue :(

Posted: Wed Nov 19, 2014 8:37 am
by InR
ok thx

Re: Supporter Status issue :(

Posted: Wed Nov 19, 2014 10:13 am
by Support
All set.

Re: Supporter Status issue :(

Posted: Wed Nov 19, 2014 11:20 am
by InR
Support wrote:All set.
It is. Thank you very much :smt060