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[GENERAL] I am bugged by possible password glitch *FIXED*
Posted: Wed Dec 04, 2019 2:37 am
by FOXES *ODST
I am returning to SGW ascended but I can only get a password reset for my *multi account no matter how many times I request a new password for my main it will only offer me to reset my *multi account name. So I cannot log in anymore and I need help to get my password control in order. I have the same email address for both ascended accounts but only my multi will reload a new pass. How can I get my main account to reload the password?
Re: I am bugged by possible password glitch
Posted: Tue Apr 21, 2020 3:12 pm
by Support
In the future, if you have any immediate issues preventing you from accessing your accounts; please e-mail
support@gatewa.rs or send a direct message through the other channels.
If you use the same e-mail address for your NGA and regular Ascended account and request a password change, you receive two buttons in your 'Forgot Password' e-mail. You can reset the password of a specific account by clicking on its corresponding button.
On the reset page; you enter your e-mail address again, your new password, and again your new password to confirm.
FOXES *ODST wrote: Wed Dec 04, 2019 2:37 am
I am returning to SGW ascended but I can only get a password reset for my *multi account no matter how many times I request a new password for my main it will only offer me to reset my *multi account name. So I cannot log in anymore and I need help to get my password control in order. I have the same email address for both ascended accounts but only my multi will reload a new pass. How can I get my main account to reload the password?