That account is suspended, pending investigation for suspect

[ksvisa]

Hi,
I got this message today: That account is suspended, pending investigation for suspected cheating. I don't understand why... (I don't remember me cheating....). I sent an email to gameadmin@StarGateWars.com, and I' waiting.
I just want to ask 2 questions:
1. How long time take until my account is verified?
2. Is my account protected during this verification or anyone can attack me in this time? (if my account is not protected, and I'll be found not guilty - do I get back the lost resources?)

Regards,
Ady

[Clarkey]

Best send an email to urgent@stargatewars.com as it should get dealt with quicker.

The account is not ranked when it is banned so it is not attackable even if you have the direct link to it.

It's also best to provide your ID for admins to look at.

[ksvisa]

Thanks for advice. It's first time for me when I see this message and I don't know what to do. I sent the email (including the id) to the address u gave me.

Someone knows how long take the check?

[GeneralChaos]

Admin Mark is pretty quick on the ball on these auto bans, you shouldnt have to wait long.

[formerly adminMark]

Hi,
I got this message today: That account is suspended, pending investigation for suspected cheating. I don't understand why... (I don't remember me cheating....). I sent an email to gameadmin@StarGateWars.com, and I' waiting.
I just want to ask 2 questions:
1. How long time take until my account is verified?
2. Is my account protected during this verification or anyone can attack me in this time? (if my account is not protected, and I'll be found not guilty - do I get back the lost resources?)

Regards,
Ady

Hello,

Please reply with you username and/or userid. There are no Neg Naq banned accounts so I need more info to proceed.

adminMark

[ksvisa]

to witch mail address to send u the mail. I already sent u to urgent@stargatewars.com and gameadmin@StarGateWars.com

I'll resend the email to those addresses. Thanks for help.

Ady

p.s. my id is 19055

[ksvisa]

It's more than 24 hours from the moment when my account was suspended. Can someone help me, please?

[Noobert]

Name: zeltera
Living God of the TOLAH
Rank: 0
ID: 19055

Believe that is him. Just for adminMark.

All I can say ksvisa is be patient. adminMark is very fast when it comes to this.

[formerly adminMark]

Hello,

There is a problem with this account and it will not be unbanned till it is resolved. I will be talking privately to this user work out the problem.

adminMark

[Lore]

Any resolve?

[ksvisa]

adminMark PM me that he will unlock the account, but I still cannot login until now. I still waiting for this.

[formerly adminMark]

Hello,

This account has been unbanned.

adminMark

[ksvisa]

thank you.