Hello,
Recently we had an issue preventing some people from logging into the game. (as referenced below).
Previosly, I have had a 'rule of thumb' that if the game is out for 3+ hours, I provide some server wide PPT.
In this case, as far as I can tell, the issue lasted from 3 to 4 hours in length, for most people (not all).
Additionally, in order to fix the issue promptly, I had to work off not-my-normal computer...a lot of the tools/scripts I usually use were not available to me.
So - I made a judgement call. My choices, as I saw them, were:
1) try to PPT, while taking into account that some people WERE active, and attacking, etc during the 'inaccessible to most' time...
Also taking into account that to PPT would not be 'instant' and some people would get on before I could manually update things.
Also taking into account that doing mass server updates 'on the fly' without a tested script, run the chance of breaking things that were not broken before...
2) call it close enough to the 3hour time, especially since not everybody was affected, or at least not for the full time period, and deal with any exceptions on a case by case basis via email.
All things weighed, I wish there were never an issue
But - seeing as there was, I opted for #2 as the safest, and likely fairest, resolution.
I do apologize for anyone who felt they got the 'short end' of the stick, and for the inconvienience overall. In this case, though, I did the best I could to get things fixed and back in play, fairly to everyone, with the lowest risk of making anything worse.
Thanks for reading, and maybe understanding.
admin jason.
_Stu_ original message:
I'd like to make a formal complaint about stargatwars being down for so long, not knowing when it would be back online. It was down for a long enough period to warrent a overall server based ppt.
Im not happy I lost naq. Period.
