@ Tetris - I agree with a lot of your points - and have myself highlighted the issue of consistency amongst the mods recently - as have others of the team - my personal opinion is that it is an issue that has its roots in the past, thorugh other incarnations of the mod team - but rest assured, it is being examined.
However, my point was to say that the reasons the mod in particular closed the thread were justifiable to him at the time of closing - having seen his reasoning, and considered the forum/game rules/tos, no other mod saw fit to re-open it. Then it was complained about by TheWay, at which point the mods disagreed with him and did not see fit to discuss the matter internally. The mods will not do things because people demand them, they will do things because it needs to be done - and if TheWay or anybody else has a problem with that or think we're being unreasonable...well, I've already said a number of times what the process is.
@ TheWay - As said above, and previously - it was not discussed because we did not feel the need to discuss it - nor do we now - if you cannot accept that, or think it's unreasonable, then fine - take it through due process. You may be the customer - but even as mods, so are we. And just because you complain or think something is wrong, it doesn't mean you are right - and I happen to think that you're not right on this occasion. The customer is not always right - and whether you have brought people into the game and bought SS gives you no more rights to demand that your complaints are looked at anymore than anyone elses. It was looked at, but decided it didn't warrant further discussion - it's as simple as that; it shouldn't have been handled differently simply because you believe it should have.
Deciding not to voice opinions is your choice - but personally, I think it's disappointing to take that attitude seemingly because things haven't gone your way on this occasion.
Lastly - reference your complaint towards the attitude/tone of responses to you - if you are going to publicly make statements such as:
TheWay wrote:should have my concerns handled in an appropriate way and both the answers I have gotten and the tone in which they where sent have been absolutly unacceptable
....then at least state how it has been appropriate, and why it is unacceptable. I give direct and to the point responses, and I won't mince around and gloss it over to appear 'nice'. Having reviewed my responses, I make no apologies for them. They are factual and have good reasoning. If you do not agree with them, fine - that is your right - but I won't change simply for that fact.