urgent@stargatewars.com

[ramen07]

Does anyone else find that waiting on replies from this address can take a bit long?

What if there was someone (or a group of people) that would manage this address, or even partition the issues sent to this address into different emails (e.g. bannedaccounts@stargatewars.com or ipexception@stargatewars.com)? I think that, if the right system were set up, emails would get answered promptly.

Say if you're playing SGW with your brother, and got banned because you two were thought a multi. Instead of waiting a long time for the reply, the message would be looked at by someone, then your and your brother's information would be put in a .txt file to be sent to adminMark. You would get back a message saying "your accounts are being looked at", and adminMark would only have to look through a list of names and IDs instead of individual emails.

In my opinion, anything sent to urgent@stargatewars.com should be answered very promptly and be taken care of efficiently.

[Noobert]

It is always been a bit long, maybe a bit longer lately but the main thing is AdminMark and Sue are good people and will do their job to the best of their abilities but they DO have a real life along with probably other jobs.

Don't forget Ramen, quiet a few things are sent there instead of posted on forum.

[Excalibur]

It's understandable that it can frustrating waiting for a reply in situations like this. As Noobert has said though, the admins get bombarded by messages and most likely also have other jobs.

I have no complaints thus far though, Sue is great and has definitely helped me numerous times.

[DaDigi]

I can only do so much. If there is an outstanding issue, please PM or MSN me and I will get it taken care of.

[Lore]

Does anyone else find that waiting on replies from this address can take a bit long?

What if there was someone (or a group of people) that would manage this address, or even partition the issues sent to this address into different emails (e.g. bannedaccounts@stargatewars.com or ipexception@stargatewars.com)? I think that, if the right system were set up, emails would get answered promptly.

Say if you're playing SGW with your brother, and got banned because you two were thought a multi. Instead of waiting a long time for the reply, the message would be looked at by someone, then your and your brother's information would be put in a .txt file to be sent to adminMark. You would get back a message saying "your accounts are being looked at", and adminMark would only have to look through a list of names and IDs instead of individual emails.

In my opinion, anything sent to urgent@stargatewars.com should be answered very promptly and be taken care of efficiently.

I can only do so much. If there is an outstanding issue, please PM or MSN me and I will get it taken care of.

viewtopic.php?f=71&t=135297

[ramen07]

I know you guys on the team are doing everything you can, and I do appreciate that

Just want to help make things easier if i can.