An Overview of the History of the Ombudsman

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renegadze
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Re: An Overview of the History of the Ombudsman

Psi Kiya Trist wrote:
renegadze wrote:
Usually appointed by the organization, but sometimes elected by the constituency, the ombudsman may, for example, investigate constituent complaints relating to the organization and attempt to resolve them, usually through recommendations (binding or not) or mediation. Ombudsmen sometimes identifies organizational roadblocks running counter to constituent interests.


i love that this was posted by a user... in no way does this definition allow for an ombudsman overruling an admin on a matter such as warning or otherwise...

Recommendation, OR mediation.


usually



why to people persist to only read parts of a statement that fit their needs
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Re: An Overview of the History of the Ombudsman

renegadze wrote:
Psi Kiya Trist wrote:
renegadze wrote:
Usually appointed by the organization, but sometimes elected by the constituency, the ombudsman may, for example, investigate constituent complaints relating to the organization and attempt to resolve them, usually through recommendations (binding or not) or mediation. Ombudsmen sometimes identifies organizational roadblocks running counter to constituent interests.


i love that this was posted by a user... in no way does this definition allow for an ombudsman overruling an admin on a matter such as warning or otherwise...

Recommendation, OR mediation.


usually



why to people persist to only read parts of a statement that fit their needs

*sigh* He was complimenting you on posting an excellent definition.. and his surprise at the fact that it was a user (not a mod/GM/admin or, perhaps most surprising, an ombudsman) who posted this.
No reason to get your knickers in a knot. :) Not this time. :P
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Stampeda
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Re: An Overview of the History of the Ombudsman

An ombudsman is an employee that receives complains & puts forward to the director from any kind of company.

For example , NMBS in Belguim ( trainstation ) client complains about the savety in stations they'll contact ombudsman.

Why the ombudsman ? Simple cus the people wouldn't bother with phones or letters and leave the NMBS directors , Advisors allone so they can do theirs jobs however an ombudsman do put forwar the problem.

Same situation here , their are allot of forum users , if everone had just 1 complain the moderations would been washed away and would be put under pressure when that happens , moderators & admins won't look to the complains anymore and just ban those who complain.

ombudsman is a person that stands between the forums users and moderators & admins ; A ombudsman himself cannot give any punishment seeing that aint a part if hes job.
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Psi Kiya Trist
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Re: An Overview of the History of the Ombudsman

Stampeda wrote:An ombudsman is an employee that receives complains & puts forward to the director from any kind of company.


and the admin triad, are the Director of the forums, which as i understand it, are as autonomous now, as they were under my administration. for all intents and purposes, the Ombudsman reports to the Admin triad, not site owner jason, and therefor, cannot overrule the person(people) they report to.

the problem i've seen as of late, is that the ombudsman(and certain others implanting this idea into the ombudsman) thought that he had the right and privilege to remove warnings and punishments that he felt were wrong. but the very definition of an ombudsman defies that. so by stating this and it being provided by someone who isn't tied into this mess it actually clarifies even further the issues being argued about, that i have seen...
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Stampeda
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Re: An Overview of the History of the Ombudsman

Psi Kiya Trist wrote:
Stampeda wrote:An ombudsman is an employee that receives complains & puts forward to the director from any kind of company.


and the admin triad, are the Director of the forums, which as i understand it, are as autonomous now, as they were under my administration. for all intents and purposes, the Ombudsman reports to the Admin triad, not site owner jason, and therefor, cannot overrule the person(people) they report to.

the problem i've seen as of late, is that the ombudsman(and certain others implanting this idea into the ombudsman) thought that he had the right and privilege to remove warnings and punishments that he felt were wrong. but the very definition of an ombudsman defies that. so by stating this and it being provided by someone who isn't tied into this mess it actually clarifies even further the issues being argued about, that i have seen...


Correctly , and Ombudsman will never be able to remove warnings , temp bans or bans . Cus that is not what he does just receiving complains and putting forward to the boss with or without a solution or plan :)
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Re: An Overview of the History of the Ombudsman

So in short after four pages your saying what we allready stated on page 1 :)
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Re: An Overview of the History of the Ombudsman

Pfft.. it is foolish not to recognise that having people figure things out for themselves is so much more valuable as telling them how it is. Even if it takes 4 pages. Or 500.
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Re: An Overview of the History of the Ombudsman

Universe wrote:Pfft.. it is foolish not to recognise that having people figure things out for themselves is so much more valuable as telling them how it is. Even if it takes 4 pages. Or 500.


Offcourse I fully agree with you. But i find it funny nonetheless :)
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Re: An Overview of the History of the Ombudsman

FreeSpirit wrote:So in short after four pages your saying what we allready stated on page 1 :)


This thread kinda confuses me , as I think most know what a Ombudsman is.

But what I wonder is why do a forum use a "Ombudsman while their are moderators / admins running these boards".

Cus Im pretty sure that "Forum users" have no "rights" or "freedom" of speech.

So why should forum user need to complain while it isn't their forum ?
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Re: An Overview of the History of the Ombudsman

Stampeda wrote:Cus Im pretty sure that "Forum users" have no "rights" or "freedom" of speech.

Shhhh! Don't let them hear you, they'll stand outside your house with pitchforks and torches screaming and demanding you be lynched.


The users of this forum can't handle the truth.
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Re: An Overview of the History of the Ombudsman

Stampeda wrote:... I wonder is why do a forum use a "Ombudsman while their are moderators / admins running these boards".

Cus Im pretty sure that "Forum users" have no "rights" or "freedom" of speech.

So why should forum user need to complain while it isn't their forum ?

hehe... I used to manage a retail entertainment store before I went to university. Sometimes we would get customers who came in and were upset and in the course of their outbursts they would say something to the effect of 'free speech' or something similar. They didn't realize a few things - (1) there is no such thing as free speech, and (2) they were on private property so their claims to speak freely didn't mean anything (or less than it did before).

I think many people didn't realize that this was not a free and publicly run forum. It's own and operated by a private citizen. Expenses are minimized each month (because it is a free game - free to the public) by soliciting volunteers to help manage the forum - widely called the community space.

In creating a position for ombudsperson, it was an attempt (in my opinion) to have more of a grassroots type feel/way things went to the place. If you had a grievance you could go to someone and voice your concerns. They would look into it, and for lack of a better description, act as mediator between the two parties (user-user, user-mod, user-admin).

As many have pointed out, on at least one occasion, that the ombudsperson had preconceived and faulty notions about what the position meant. They did not speak directly with admin Jason during a chat session to ask what his vision for the position was (roles, jobs, boundaries, etc.), and instead relied on their and their friends own misconceptions as to what it meant to be ombudsperson.
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Re: An Overview of the History of the Ombudsman

Noobert wrote:Not odd at all, as a matter of fact it is funny.

He probably got back late today from his Vacation and is still taking some time to recoup before he has to reply to this garbagio.



Just got back last night from rural Ohio. I tired logging on while at the in-laws house but the 28k dial up(yes dial-up) just couldnt load anything. After spending 30 min trying to load 1 page I gave up. Anyway, it seems theres been a lot of posting about the oms position. Ill spend some time tonight and tomorrow sorting through all of it. I will say this, Jack is probably has the best perspective on the subject, having been oms/user/mod.
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Re: An Overview of the History of the Ombudsman

Ahem. I never over ruled an admin. I warned a moderator :-)
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Re: An Overview of the History of the Ombudsman

Check this out:

http://sports.espn.go.com/espn/columns/ ... id=4405442

When John Walsh, executive vice president and executive editor for ESPN, first spoke with me about being the sports network's ombudsman, my instinct was to reach for a dictionary. Ombudsman: "A person who investigates complaints."


I investigated, and found the mods guilty! :lol:
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Re: An Overview of the History of the Ombudsman

Ero`Sore wrote:Check this out:

http://sports.espn.go.com/espn/columns/ ... id=4405442

When John Walsh, executive vice president and executive editor for ESPN, first spoke with me about being the sports network's ombudsman, my instinct was to reach for a dictionary. Ombudsman: "A person who investigates complaints."


I investigated, and found the mods guilty! :lol:


the task of investigation doesn't mean you have the ability to render judgment.
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