Dear, EA

[Jack]

**Filtered** YOU AND YOUR INDIAN TECH SUPPORT THAT'S OBVIOUSLY NOT FROM AUSTIN YOU **Filtered** **Filtered** BASTARDS




That is all~



[spoiler=]EARepAustin: Hi, my name is EARepAustin. How may I help you?
: Hello?
: Hello~
EARepAustin: Are you there?
: Yes
EARepAustin: Please tell me your issue
: I ordered a game yesterday, still haven't gotten an email stating that it's been shipped. And my order does not appear on the website in my order history.
EARepAustin: Please provide me the order no
: Order Number: #########
EARepAustin: The order is under process
EARepAustin: I would suggest you to play wait for some time
EARepAustin: The order is under process
: What?
EARepAustin: I can see you have order the game on 3/28/10 3:55:25 PM
: Yes
EARepAustin: For the game The Saboteur™
: Correct
EARepAustin: The order is under final stage
EARepAustin: I would suggest you wait for some time
: How long?
: And what is the final stage?
EARepAustin: For 24 hr
: And why does it not show up in my history?
EARepAustin: Once it process this will show to your history
EARepAustin: *Processed
EARepAustin: Is there anything further I may assist you with today?
: I have ordered off websites before, orders are always displayed in your history immediately along with information on what stage the order is in.
: Yes
: Why is it taking so long?
: What is this final stage?
EARepAustin: There are several stages of a order
EARepAustin: You need to wait for some time
EARepAustin: Your order is on final stage
EARepAustin: Please wait to process
: What is the final stage? What happens during the final stage?
EARepAustin: I'm escalating your issue to our senior support for further investigation.
EARepAustin: You will be contacted through email with in 24 hours with the solution to your problem.
: K
EARepAustin: Is there anything further I may assist you with today?
EARepAustin: Thank you for your participation EA chat support. Have a wonderful day.
EARepAustin: Take care
EARepAustin has disconnected.[/spoiler]


P.S. I live 40 minutes from your offices.

[Noobert]

Technical Support always sucks ass. Try talking to XBOX.

None of these people spoke fluent English, except one. Not even their on floor managers, or 'super smart' people spoke fluent English. The worst part? It felt like I was calling South America, Asia, or Middle-East every single time I dialed the phone number.

My XBOX wasn't working, and I couldn't recover my gamertag. I called the support line, they said it was my fault. So I talked to hundreds(exaggeration) of different people in that time frame. Each single individual was taking me through steps as if reading off a sheet of paper, which in turn, I did literally hundreds of times. Sometimes, multiple times with the same person.

The outcome? It turned out that it was THEIR fault for the problem by updating the server. I had to wipe my entire drive, lost all my saved information/games, downloads, etc because they thought it was my fault only to be told "Your problem has been fixed, and we apologize for the delay."

My mother asked for time lost to be added, as a month was lost which is extra cash..and they said they would get back to us. We're still waiting.

[JediMasterX]

lol talking to XBOX support....

might as well take Ray Charles to a movie.

[Lord Yojimbo]

Technical Support always sucks ass. Try talking to XBOX.

None of these people spoke fluent English, except one. Not even their on floor managers, or 'super smart' people spoke fluent English. The worst part? It felt like I was calling South America, Asia, or Middle-East every single time I dialed the phone number.

My XBOX wasn't working, and I couldn't recover my gamertag. I called the support line, they said it was my fault. So I talked to hundreds(exaggeration) of different people in that time frame. Each single individual was taking me through steps as if reading off a sheet of paper, which in turn, I did literally hundreds of times. Sometimes, multiple times with the same person.

The outcome? It turned out that it was THEIR fault for the problem by updating the server. I had to wipe my entire drive, lost all my saved information/games, downloads, etc because they thought it was my fault only to be told "Your problem has been fixed, and we apologize for the delay."

My mother asked for time lost to be added, as a month was lost which is extra cash..and they said they would get back to us. We're still waiting.

Try ringing Three Ireland Mobile Broadband tech support: based in mumbai and are so set in their procedure that if you throw them any issue outside the manual (procedure) - it is like asking them to QED the theory in proving that a electron in a superpostion is a probability of its spin and postion

Worst Tech Support Ever but it seems to be the trend these days - all the local call centres are off to the developing world - Quantity over Quality Product Wise

[Ashu]

EA are synonymous to FAIL in my book for all the games they trashed...

Soon Sam Bass...very soon...

[Juliette]

lol talking to XBOX support....

might as well take Ray Charles to a movie.

lol


Never call Tech Support to begin with. Consult the massive community that always finds a way to convince themselves to buy crap from guys who promise them gold and glory.

[Mordack]

lol talking to XBOX support....

might as well take Ray Charles to a movie.

Haha!

(it's funny because he's blind)

[Lord Yojimbo]

They had to destroy the Command and Conquer Series of Games with C and C 4 as well -

[Jack]

[spoiler=]Technical Support always sucks ass. Try talking to XBOX.

None of these people spoke fluent English, except one. Not even their on floor managers, or 'super smart' people spoke fluent English. The worst part? It felt like I was calling South America, Asia, or Middle-East every single time I dialed the phone number.

My XBOX wasn't working, and I couldn't recover my gamertag. I called the support line, they said it was my fault. So I talked to hundreds(exaggeration) of different people in that time frame. Each single individual was taking me through steps as if reading off a sheet of paper, which in turn, I did literally hundreds of times. Sometimes, multiple times with the same person.

The outcome? It turned out that it was THEIR fault for the problem by updating the server. I had to wipe my entire drive, lost all my saved information/games, downloads, etc because they thought it was my fault only to be told "Your problem has been fixed, and we apologize for the delay."

My mother asked for time lost to be added, as a month was lost which is extra cash..and they said they would get back to us. We're still waiting.[/spoiler]

Yeah, I had to call customer support once because they over charged me, I sat on the phone for like 2 hours arguing with the woman that I canceled my subscription before they renewed it. So like, I demanded to speak to her supervisor, which she refused to get. Then finally she was like "oh, you did cancel before we renewed it, I'll issue you a refund now."