Gothmog wrote:I think you are doing a fine job but you should change the way you handle critic. If someone is issuing critic to you all you should only post if you really have something to add to the conversation and not post pointless veiled insults. And if you are called out personally only you and your superiors should post there. Nobody cares what Juliette thinks about the feedback empy is getting.
Up to a point, I agree with you.
If a Mod's name is on a Feedback thread, it should be up to the Mod in question to address the issue with the user. However, sometimes it can take a few hours, or sometimes days, for said Mod to return to the forum and see the thread. Users are allowed to add their feedback against the Mod in question, so it should also be acceptable for other Mods to add their view/opinion regarding the issue. As long as it maintains a semblance of relevance to the issue, I feel other Mods posting their viewpoint is acceptable, but it does not give them final say in the matter. In the end, it should come down to a civil conversation between the user and the Mod.
Gothmog wrote:This is not a serious issue and has nothing to do with Mods abusing their power (which I believe happens very rarely). I'm talking about threads like this
viewtopic.php?f=95&t=186711As users they can post whet ever they want ofc but in a thread like this Mods should think twice before posting.
E.M.P. wrote:Okay, we'll put a stop to it right now.
Noobert wrote:I like abuse.
[BoT] Jack wrote:I like it when Deni "abuses" me.
Juliette wrote:http://www.facebook.com/omgdontuhaetgatwarzmodsasmuchasi
Go.
[BoT] Jack wrote:I am disappointed that it is not a real group, was totally going to like.
All of the above were stupid posts that shouldn't be there.
Haz wrote:If this is a legitimate request, please be more specific. Abuse of mods by users? or abuse of users by mods? And any specific cases?
I will also add that all users should keep spam out of this topic.
All posts should have been like this.
First off, no Mod was mentioned specifically, therefore every Mod on the forum had the right to post in that thread. Even those who do not know Rob3rt or whatever sparked the thread, because he was the one who made it a thread against all Mods instead of whichever Mod or Mods with which he had issues. I can guarantee you that Rob3rt has not dealt with every Mod in the forum on a personal basis, let alone knows every Mod.
Secondly, the vagueness of Rob3rt's statement pretty much opened the flood gates. If I posted a thread directed at a group within the forum, say an alliance, and made a generalized and vague statement about the group as a whole, most of the users to reply to my post would be members of the group I have named. Some would be upset and post angrily, others might laugh it off or post sarcastic comments due to the ridiculousness of my comment, and some would refrain from posting.
If I took issue with a single alliance member and created a thread, I'm sure others from the alliance would step up to support the user, but the final resolution should still happen between me and the member in question. If I do not name that/those member(s), no issue can be resolved and the thread itself is relatively pointless and will end up moving off on a tangent or simply filling with other pointless posts/arguments that do not resolve anything.
Moderators on this forum are unable to have much of a choice when it comes to threads about us. If we see the ridiculousness of a thread like that and choose not to post, we are ignoring the issue/user. If we post as to the ridiculousness of it, we are apparently not being honest/responsible/respectable Mods (even if the thread is ridiculous*). If we take the thread seriously and never receive an answer from the user, nothing is resolved. However, we can't simply consider the case closed and lock the thread, because maybe the user's net cut out and he hasn't had a chance to respond, so we leave it open. We cannot moderate it because we have a rule against acting as a Mod when we are involved in the thread (SS cannot Mod a war thread which involves his alliance, I cannot Mod a thread about me or my actions, etc). So the thread is left to stew, fueled by other users of the forum and the Mods they typically are against/disagree with...until it boils over and turns into the same mess everyone can see happened in Rob3rt's thread.
Mods make mistakes. We make wrong choices. For the most part, we own up to that and apologize when we find we did something wrong. But we are not the BORG and we do not think collectively. Each Mod has a different way of responding to a thread or a post, and even a different way to interpret the rules and do our jobs. We are not robots who always react the way we should in a given situation and to expect perfection from imperfect people is unrealistic and absurd. But many users on this forum have such expectations.
Over time something has shifted. Now the whole staff is labeled as bias if a single Moderator is perceived as being such. It is absurd, ridiculous, does nothing to address the issue, and has devalued the term in the eyes of the staff to the point where it is no longer taken seriously. But the worst part, in my mind, is not naming the Mod so that a GM or Admin can actually
do something about the actions of that Mod. It makes me wonder, sometimes, if users even want it to be resolved.
I never meant to post in this thread, and I have been refraining from doing so, but I feel some of this needed to be said. Other parts may have been unnecessary, but I found myself unable to delete any more of this post than I already have. Take from it what you will.
*What I refer to as ridiculous is not Rob3rt himself, or his thread. It is this notion users have that they can fairly label an entire group of people because of the interaction they have with one or two members of the group. Mods see this so often now, we can't help but laugh at the absurdity of it. Problems regarding specific Moderators should be taken up in PM or (because many have asked for the option of transparency when it comes to Mod actions) in a thread dedicated to a particular Moderator, where the Mod's name is mentioned.